![]() You can get the phone number from the Message record itself. Marketing Cloud Personalization Help Exclusively on Salesforce Help Link Your SMS Send Information with New SMSMessageTracking Data View. ![]() If you follow this guide, your autoresponder messages will be sent within minutes of receiving the message from the customer. Set up a schedule: It may look like the autoresponder message will be sent after an hour, but that’s not the case. In your Salesforce setup home page, go to the left-hand navbar and click on Process Automation > Process Builder: On the My processes page, click the New button at the top right corner: Process Name SMS Chatter Notification, or a custom name.Use the Direction field on the Twilio Message Object, and check for Inbound as the corresponding value for the field: Set up the criteria to check if the message is an Incoming message.Set up a process builder to trigger when a new Twilio Message record is created:.If you are trying to send an SMS as a reponse to an incoming message from a customer, you need to set it up in a slightly different manner to get around the Salesforce limitations.įor example, when a customer confirms an appointment by sending an SMS to your Twilio for Salesforce number, and you want to automatically respond with “Thank you! your appointment is confirmed”, perform the following steps: This functionality is available from v4.92 onwards.
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